Monday, September 16, 2019

Any CEO will tell you their customer experience is on point. Their clients disagree.

Most companies believe they offer an excellent customer experience. Unfortunately, their customers often disagree. In one Bain study, 80% of companies stated they believe...

Use of increasingly advanced analytics may present a crucial way for P&C insurers to...

The latest sigma report from the Swiss Re , "Advanced analytics: unlocking new frontiers in P&C insurance", suggests that technology advances are enabling P&C...

What’s the deal with Brexit?

“They need us more than we need them” is a common refrain amongst leavers. The skewed logic. is based on balance of trade statistics....

Risk reporting: Are you providing the right risk information?

Risk reporting is a vehicle for communicating the value that the risk function brings to an organisation. It allows for proactive risk management as organisations...

What is a social media crisis and why should we react?  

In a fast-paced world of technology and news, the wrong tweet, misspelling or social faux pas can have far-reaching repercussions. How brands respond to...