Deloitte CPO survey 2017 released


Uncertainty and growth ambitions are a constant focus in many organisations. As a result, reducing costs is the number one priority for 79 per cent of procurement leaders, says Khutso Sekgota, associate director of integrated operations delivery at Deloitte.

Cost reduction and risk management top the list of procurement leaders’ business priorities in 2017, as per Deloitte’s annual Chief Procurement Officer (CPO) Survey. The survey was carried out in 79 countries, including South Africa. Worldwide, 2016 was a period of political instability and economic uncertainty balanced with growth aspirations.

Schalk Human, acting chief procurement officer at National Treasury, elaborates, “In a low-growth economic environment, companies need to implement cost-related strategies – including within South Africa – requires cost-related strategies that are key to drive cost reduction, cost avoidance, cost containment and aggregation in order to lower unit costs, defer costs or even cancel contracts.”

A lack of skilled procurement talent adds to the pressure on organisations who need to cut costs without jeopardising quality and service levels, and who are under pressure to implement digital strategies. Clients are increasingly recognising that procurement skills depend on their organisation’s operating model. This is a step towards pushing chief procurement officers to add more value to their organisations amid economic turmoil, adds Sekgota.

Three-quarters of CPOs believe that procurement’s role in delivering digital strategy will increase in the future, with over 65 per cent saying that analytics will have the most influence. The impact of automation and robotics on their function will steadily increase from 50 per cent today to 88 per cent in five years’ time, and up to 93 per cent by 2025. But 62 per cent claim that there is still a large to moderate skills gap across analytical abilities.

Where interests lie

The survey shows that companies are particularly interested in adopting predictive and cognitive analytics, in other words leveraging cloud, analytics and robotic software to drive decision-making processes. In total, 60 per cent of CFOs agree that this digitised process should sustain cost reduction in parallel to a greater focus on risk.

“Those CPOs who accelerate the adoption of predictive and cognitive analytics will enable end-to-end supply chain visibility and start using their data to drive decision-making. Most CPOs are already thinking about how to augment their existing tools by leveraging the cloud, analytics and robotics. The challenge for them will be ensuring that their investments are well spent,” says Sekgota.

“In the past there were no expectations of the procurement function, except for just-in-time contracting,” says Ventekatesen Giridhar, vice president of finance and commercial at AngloGold Ashanti. “We’re slowly moving away from contracting to value and optimisation. The desired future state is one where there is cross-functional interaction and improved vendor relations. Appreciation at an executive level is paramount to the success of the procurement function.”

In total, 75 per cent of CPOs say that they have executive support, but most CPOs also believe that they can improve their effectiveness of business partnering. Most rate their current effectiveness of business partnering at less than 70 per cent and are targeting future effectiveness of more than 90 per cent. Without executive support, the CPO role becomes less strategic and more operational.

Like other business leaders facing global economic and political risks, CPOs will continue to focus on cost and risk management in 2017 to support growth in an uncertain market. So far, this is proving successful, with 58 per cent achieving better savings performance than last year. However, challenges with talent and poor adoption of digital technology still hinder progress.