We share insights from our recent trip to the Connected Insurance Europe event in Amsterdam with a thought provoking webinar from Insurance Nexis about what other innovators are doing to hold on to their customers.
Insurance Nexus spoke with the Chief Claims Officer, Generali and the Nordic Head of Digital and Business Development, Claims, If P&C, on how to deliver a seamless customer experience across the claims process by prioritising speed of claims resolution, dynamic customer communication and quality customer service.
Get actionable insights to develop your strategy, including:
- Process claims quicker and give the customer control: Use process automation, self-service claims options and straight through processing, rapidly reduce claims resolution times, to make customers happy and save you time and money
- Keep customers in the loop and reduce frustration: Overcome the biggest complaint – not knowing the claim status. Deliver real-time updates using automated communication, customer portals and equipping all touchpoints with up to date information
- Engage with customers through their preferred channel: With a variety of communication preferences from a traditional broker relationship to digital, deliver a seamless customer experience using a single source of data automatically updating across channels
Follow the link below to find out how Insuretech is being employed by some of the biggest and most innovative players in this sector to deliver a seamless customer claims experience. How does your organisation shape up?
Download the webinar recordings for free now.